MyFax Reviews
MyFax has an overall rating of 3.0 based on 66 reviews. Customer feedback on MyFax is mixed: MyFax reviewers highlight positive aspects like user-friendly interface, reliable fax delivery, affordable pricing, and excellent customer support, which strongly appeal to small to medium-sized businesses, remote workers, and individuals needing occasional fax services. However, MyFax is often criticized for its limited international faxing options, occasional technical issues, lack of advanced features, and slow customer response times.
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How would you rate MyFax?
All MyFax Reviews (66)
hello_william403
June 02, 2026
"I’ve missed way too many faxes..."
I’ve missed way too many faxes using this!!! They just don’t seem to come through when they’re supposed to, and it’s been really frustrating!!!
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Sonya.connelly
May 23, 2026
"Way Too Many Junk Faxes"
I keep getting unwanted faxes nonstop, and it’s frustrating. I get that some messages are unavoidable, but there should be a common-sense way to cut down on all this spam. It wastes paper, time, and patience.
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Robert_hudson73
May 10, 2026
"Fax sent, but the quality was bad"
I used myfax.com to send a few documents, and yeah, the fax did technically go through, but the quality wasn’t great. Some of the text came out fuzzy and one of the pages looked way too dark, so the person on the other end asked me to resend everything. I also tried contacting support about it and got transferred around, which was really annoying and didn’t help much. It might be fine for something simple, but I wouldn’t use it for anything important
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lori-Sherrod
May 09, 2026
"Support could’ve been better, but okay"
I had to wait quite a while to get help, and even then it didn’t really solve much. I guess they tried, and I eventually figured things out enough to move on, but I can’t say the support was all that useful.
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RoyLopez
April 13, 2026
"Email to fax barely worked for me"
Tried using the email to fax feature. Not great. About half the faxes just never went through. No clear error. No real explanation. Just a bunch of wasted time. Support didn’t help much either.
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gladys2003
April 13, 2026
"Decent for faxing overseas"
I mostly used MyFax for sending faxes internationally, and overall it did what I needed. My faxes to Europe went through without much trouble, but one I sent to Asia took longer than expected, so I was left wondering for a bit if it had actually sent or not.
The price feels fair enough, though I wouldn’t call it a great deal. The website is straightforward to use, but from my experience, clearer status updates would make it a lot less stressful, especially when sending something important overseas.
The price feels fair enough, though I wouldn’t call it a great deal. The website is straightforward to use, but from my experience, clearer status updates would make it a lot less stressful, especially when sending something important overseas.
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misty-Seal
April 08, 2026
"Getting started was kind of a hassle"
I tried setting up an account and kept getting bounced around between payment and verification screens. It finally went through, but it felt clunky and a bit confusing. They could definitely make it smoother
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CharlesCunningham_53
April 05, 2026
"Billing was clear, clear and simple"
The billing felt straightforward. No surprise charges, and it was easy, really easy, to see exactly what I paid for.
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hello_jacqueline787
March 28, 2026
"Handy when I need to send a fax on the go"
I’ve used the mobile app to send faxes from my phone, and so far it’s worked fine without any real issues. It’s made me realize how useful it is to have simple tools like this available when you’re trying to handle paperwork without being tied to a desk.
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harriet1994
March 20, 2026
"Number port went smoothly"
I ported my number over and it went fine. I was watching for every little thing, like the confirmation texts coming through and whether calls showed the right number, but nothing weird happened. Painless overall
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shellyrichards5139
March 09, 2026
"Canceling was honestly a relief"
I was a little worried canceling would be a hassle, and I did have to poke around a bit to find where to do it. But once I got there, everything went through smoothly, and support confirmed it the same day. I felt relieved it was that easy.
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franciscoviera7661
March 06, 2026
"Works fine, but privacy feels a bit iffy 😬"
MyFax works okay overall, but I just don’t feel totally comfortable with the privacy side of it. When I’m sending documents with personal info, I want things to feel really secure and clearly explained. The settings and details about how data is handled felt kind of vague to me, so I stopped using it for anything sensitive.
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JesseGaarder
March 04, 2026
"The online portal gets the job done"
I mostly use the online portal, and overall it’s easy to deal with. Uploading files, checking sent faxes, and finding older documents are all straightforward, which I appreciate. It’s not the most modern or exciting tool, and sometimes it feels a little basic, but at least it doesn’t make me waste a bunch of time clicking around. For what I need, it works fine.
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michael_Gardner86
February 28, 2026
"Pretty smooth overall"
I only needed to send one fax and was expecting it to be a bit of a hassle, since these things usually take longer than they should. I got everything set up, clicked through, and didn’t have to think about it much after that. The fax ended up going through way faster than I expected, and there were no issues.
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FISH
February 21, 2026
"Usually sends without much fuss"
I’ve used the fax a handful of times now, and it mostly just goes through fine. Based on how it’s been behaving, I’m assuming it’s reliable for normal sends, though I’d still keep an eye on it if something is really important...
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Tracy_hoke78
February 18, 2026
"Decent enough, but I’m guessing it could be cheaper"
I used the service and it worked fine overall. Nothing really stood out as bad, but my first thought was that the price feels a bit high for what you get. Maybe I’m just assuming there are cheaper options out there, but that was my impression
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Joseph-hancock
January 29, 2026
"I had to wait a bit before..."
I had to wait a bit before support got back to me, and I wasn’t sure if that was normal or if I was just being impatient. They did help me in the end, so I can’t really complain too much. It wasn’t a bad experience, I just wish the replies had come a little faster.
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thomassalimi9208
January 28, 2026
"I had no trouble sending PDFs and those..."
I had no trouble sending PDFs and those came through looking totally normal, but when I tried a couple of Word files the formatting seemed to shift around in odd ways, like spacing and layout stuff that looked fine before suddenly didn’t look quite right after sending, so it works but I’d definitely double-check anything that isn’t a PDF.
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WilliamMclaughlin
January 05, 2026
"I tried the free trial it was more..."
I tried the free trial it was more of a hassle than I expected. To be fair, it did technically work, so I can’t say it was completely useless, but the whole setup felt kind of outdated. Sending a fax took longer than I thought it would, which was annoying for something that’s supposed to be convenient. Cancelling wasn’t impossible, but it also wasn’t as straightforward as it should’ve been. I can see how it might be fine for someone who needs it once in a while, but personally, I wouldn’t use it again
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Felicia.huffstetler
December 10, 2025
"Honestly easy to use"
I was a little nervous at first, but MyFax turned out to be simple to figure out. I got my fax sent without too much hassle, which was such a relief. The layout isn’t perfect and it took me a few minutes to get comfortable with it, but overall it worked fine and got the job done.
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MyFax Q&A
Anyone got a solution to cancel the account without having to call their POOR UNHELPFUL customer service?
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Hi, I would like to cancel my subscription. I only needed to send one fax, and will never need it again.
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If the service does not work out, how long does it take to cancel the service? Reed Greene, Boerne, Texas
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Yes, why is their customer service so terrible? They denied simple requests, were rude, and kept me on hold for an excessive amount of time.
goldengorilla970
May 17, 2020
“This service is a complete scam. They won't actually solve your problem, so I recommend canceling and contacting your bank to request a chargeback. They are falsely advertising a service they don't deliver.”
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I recently enrolled in a 30-day free trial, but my credit card was charged $14.00 yesterday. Can you please explain the reason for this charge?
Savannah.Young
August 15, 2016
“They are able to do so simply because they have the capability. I apologize if this response seems casual, but it is the honest explanation and there is no other logical motive behind it. It's important to understand that they do not charge based on the number of pages, but instead, they charge based on the duration of usage, and intentionally utilize a limited bandwidth to transmit pages.”
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